Question 1

What makes Monarch Medi Solutions different from other medical aesthetic distributors?

Accepted Answer

We are not just a distributor — we are a comprehensive partner. Our 5-step approach includes pre-purchase practice analysis, professional installation by certified engineers, multi-level staff training (L1-L4), ongoing technical support with dedicated account management, and business growth consulting. With over 20 years of experience serving 7 regional markets, we focus on helping hospitals and clinics achieve superior patient outcomes through cutting-edge technology and expert guidance.

Question 2

What medical aesthetic devices does Monarch Medi Solutions offer?

Accepted Answer

Our clinical portfolio includes advanced aesthetic devices—Dermablate® Er:YAG COOL Laser, MEDEX CO₂ Fractional Laser, DUET Thermal & Fractional RF, FOCUS DUAL RF & HIFU, RÖS'S Binary Premium, RÖS'S INTRADERMIK, and DERMAGUN microneedling—plus the Reyoungel® professional cross-linked hyaluronic acid filler range. Regulatory status and product documentation vary by product; our team can provide the relevant information for your clinical evaluation.

Question 3

Do you provide training for medical staff and hospital teams?

Accepted Answer

Yes, we offer comprehensive four-level training programmes: L1 covers device fundamentals and safety for all staff, L2 focuses on clinical applications and protocols for practitioners, L3 addresses advanced techniques and complication management for experts, and L4 provides Train-the-Trainer certification for key staff. This structured approach ensures your entire team can maximise device capabilities while maintaining the highest standards of patient safety.

Question 4

What support is available after purchasing a device?

Accepted Answer

We provide dedicated account management, technical support hotlines, preventive maintenance scheduling, consumables management advice, and software updates and upgrades. Our ongoing support ensures optimal device performance and patient outcomes throughout the entire device lifecycle. We also offer business growth support including marketing collaterals, patient education materials, and pricing strategy consultation.

Question 5

Are your devices suitable for hospital and surgical settings?

Accepted Answer

Absolutely. Our devices are specifically selected for hospital operating rooms and advanced medical centres. They meet the most stringent international standards including ISO 9001:2015 (Quality Management), ISO 13485:2016 (Medical Devices Quality Management), MDA (Medical Device Authority Malaysia) certification, and GDPMD certification by Medivice Certification. Our devices are trusted by plastic surgeons and hospital-based practitioners across Southeast Asia.

Question 6

Which countries does Monarch Medi Solutions serve?

Accepted Answer

Monarch Medi Solutions serves Malaysia, Brunei, Singapore, Vietnam, India, Myanmar, and Uzbekistan. Established in 2003 and headquartered in Petaling Jaya, Malaysia, our founder Dr Eddie Goh (PhD) is an international lecturer with over 20 years of experience in medical aesthetics and technology across all these regional markets.

Question 7

Do you offer medical-grade skincare products for clinical use?

Accepted Answer

Yes, we partner with two world-class skincare brands: TOSKANI MED (over 36 years of experience in 70+ countries, 100% designed for medical-aesthetic treatments with pharmaceutical-grade ingredients) and SIMILDIET Laboratorios (Spanish laboratory established in 1993, specialising in regenerative skincare with exosome-based formulations and bioactive peptides). Both brands are designed exclusively for professional clinical use and complement our device portfolio for comprehensive patient care.

Question 8

Does Monarch Medi Solutions provide Reyoungel dermal fillers and clinical training in Malaysia?

Accepted Answer

Yes. Monarch Medi Solutions provides information and professional support for the Reyoungel® cross-linked hyaluronic acid filler range, including Fine Lines, Derm, Derm Deep, Derm Plus, and Sub Skin. The product information is intended for qualified healthcare professionals. Visit our Reyoungel filler page for range details, review available workshops and training, or contact our clinical team for current product documentation and availability.

Question 9

What is ULTRATWIN MF-EM02 used for?

Accepted Answer

ULTRATWIN MF-EM02 is a focused electromagnetic extracorporeal shock wave platform from Medex Bioscience. The supplied manufacturer literature positions it for clinician-led assessment in urology, orthopaedics, and sports medicine. Monarch Medi Solutions can provide current documentation, professional training, and a device demonstration discussion for qualified healthcare professionals in Malaysia.

Answers for Clinical Teams